RETURN POLICY (For Purchase Outside U.S.)

Radio Flyer accepts returns, subject to the following exceptions, terms and conditions:

  • The following are NOT returnable:
  • products that have been used, altered or damaged by customers (other than a defective product that is returnable pursuant to the applicable Radio Flyer warranty).
  • personalized accessories, such as license plates and parking signs.
  • replacement parts.
  • Returns must be made and received within thirty (30) days from the date of receipt of the product.
  • Returned products must be in new (unused) condition with their original packaging.
  • No returns will be accepted without a Return Merchandise Authorization Number (RMA#) which number must be obtained by contacting Radio Flyer Customer Service at 1-773-637-7100. Please add the RMA number to the outside of the box you are returning. Failure to provide a RMA number may result in denial of a return request.
  • For returns accepted by Radio Flyer, the customer will be refunded the full purchase price actually paid – except in the case of Tesla Model S for Kids, a 15% restocking fee will be deducted from the purchase price refund. Shipping charges, customs duties, and applicable taxes are NOT refundable.
  • If a returned item is a gift, a refund will be issued to the purchaser of the gift, unless the gift purchaser requests that a credit for use toward future purchase on Radioflyer.com be issued to the gift recipient in lieu of a refund to the gift purchaser.
  • Customer is responsible for paying return shipping charges. Radio Flyer does NOT reimburse for return shipping charges.

Refusal of Delivery:

If you refuse delivery of a product you have ordered, you will be refunded the full purchase price actually paid – except in the case of Tesla Model S for Kids, a 15% restocking fee will be deducted from the purchase price refund. Shipping charges, personalized accessories, customs duties, and applicable taxes are NOT refundable.

Defective/Damaged Product:

We want you to be pleased with your Radio Flyer purchase. If you receive a product that is not functioning properly or that is damaged during shipping, please contact Radio Flyer Customer Service at 1-773-637-7100.

Order Cancellation & Change Request:

If you would like to cancel your order or make changes to your order (such as changing the shipping address, adding one or more items to your order, etc.), you must submit your cancellation or change request within 1 business day from the time you submit your order, by contacting Radio Flyer Customer Service at 1-773-637-7100 during Radio Flyer Customer Service business hours of Monday – Friday 8 am – 5 pm Central Standard Time. Radio Flyer reserves the right to deny a cancellation or change request made more than one business day after the order is submitted, or made outside of the aforementioned Radio Flyer Customer Service business hours.

Questions:

For questions concerning this Radio Flyer Return Policy, please contact Radio Flyer Customer Service at 1-773-637-7100.